Legal

Cancellation & Refund Policy

Last Updated: January 2026

Plans change. Here’s how cancellations, refunds and credits work.

Cancelling Your Booking

Tell us by email as soon as possible. Charges are based on the date we acknowledge it.

Refunds depend on the service, supplier rules and timing.

Deposits are usually non-refundable. Any supplier refund is passed on, minus fees.

Fees vary by timing. We explain them before finalizing.

Prefer to change plans? We'll help, subject to availability and fare differences.

If a supplier cancels, we find an alternative and pass on any refund.

If we cancel, you choose an alternative, a credit or a refund.

We're not liable for events beyond our control, but will help reschedule or refund where possible.

If no cash refund is possible, you may get a travel credit (with expiry).

Refunds go to your original payment method and can take several business days.

Promo fares, some tickets, visa fees and insurance are non-refundable. We flag these at booking.

Send your booking reference, name and contact details. We'll guide you from there.